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Instructional Design & eLearning Portfolio

Scenario-based, microlearning, and interactive course design

Scenario-based eLearning, performance support, instructor-led programs, and strategic case studies. Each built for how people actually work and learn

eLearning Design

Scenario-based, interactive courses that build real-world skills.

Customer Foundations

A scenario-driven course focused on helping learners master core customer service principles through empathy, active listening, and problem-solving simulations.

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Security Essentials 

A concise, modular program that explains core security concepts in plain language, using short interactions and checks for understanding to support everyday secure behavior.

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Leadership Skills

A practical, scenario-based program that builds key leadership behaviors - coaching, feedback, and decision-making - through short modules, reflection prompts, and action-focused practice.

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Risk Management 

A structured, scenario-driven course that guides learners through realistic risk scenarios, helping them identify, assess, and respond to issues with clear decision points and feedback.

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Consciously Unbiased

An interactive learning experience that surfaces everyday bias through videos and reflection exercises, giving learners simple, repeatable tools to make more inclusive decisions at work.

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Time Management 

A series of bite-sized microlearning lessons that target one time management skill at a time, with practical tips and quick practice activities learners can apply immediately on the job.

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Storyboard Template

A structured, repeatable format used to translate raw content into organized, interaction-ready learning designs for seamless development. Used with SMEs to better reflect design and to aid with the review process.

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Manager Guide

A targeted resource guide for managers that outlines key coaching moments and performance checkpoints to help them partner with their employee on development. Paired with the Employee Guide.

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Employee Guide

A quick-reference guide that provides employees with immediate, actionable steps and tools to use to own their career growth. Paired with the Manager Guide.

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Concise, accessible resources designed to support on-the-job execution.

Guides & Performance Support

Explorations into Leadership 

Team Meeting Presentation

An ILT program that helps leaders explore core leadership mindsets, communication, and decision-making through hands-on real-world activities and manager coaching.

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An instructor-led workshop focused on building practical customer communication and relationship skills through interactive role-play and real-time coaching.

Customer Connection

Teacher Leading Class
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Instructor-led and virtual programs built for interaction, discussion, and real-world skill application.

Workshop and Program Design

Showcasing a layered learning strategy that blends self-paced, live, and performance support elements to drive behavior change.

Multi-Layer Learning Architecture 

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Designing an onboarding experience that accelerates time-to-productivity and supports long-term engagement.

Onboarding Case Study

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Strategic learning solutions designed to solve organizational challenges through analysis, architecture, and intentional design.

Case Studies

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